Hair Care Maintenance

Customized Beauty is committed to ensuring that every customer is pleased with their purchase. Our hair is continually tested to ensure quality is kept and our commitment to maintain good quality hair is seen in every product we supply. It is important to understand the importance of maintaining your hair weft and keep them looking naturally beautiful. Our virgin hair is re-usable and will last up to 1 to 2 years with proper care.

Here at Customized Beauty, we value all of our customers and will always continue to do so. If you need any help or advice on maintaining your hair, please don't hesitate to contact our experienced sales team. 

Upon Receipt of Hair

Always inspect the hair before installation. Prior to using our hair, feel free to comb, brush or wet the hair if necessary. We recommend that you do not cut the wefts or lace until you are satisfied with your purchase. If there are any problems with the hair, you should be able to detect them at this time. For our virgin hair, when performing the co-wash, leave the bundle intact and check for any issues. If you find any issues, please contact us before installation or before doing any alterations. When installing our hair, we strongly recommend that it is done by a professional hair stylist. To get the healthiest and longest lifespan, please follow the instructions below. 

Washing/Conditioning Instructions

When dirt accumulates on the hair it will start to tangle, this can be avoided by washing your hair at least bi-weekly, if not weekly. If you wash your hair weekly you can switch in between a regular shampoo and co-washing.  Ensure that the hair is washed correctly as it can lose its color or tear. 

Use a pH balanced shampoo and conditioner. Put the hair extensions in small individual bowls. Do not use a shampoo or conditioner that is not pH balanced. Gently comb out your extensions one at a time with a brush or a wide tooth comb, this makes for an easier wash. Use your fingers very gently to wet your extensions. Apply shampoo gently; do not rub in like you would do with normal hair.

Make sure the hair is washed in one direction (from scalp to ends) and avoid circular motions to prevent tangling. Do not twist the hair when wet, especially long hair. While your hair is still wet, use your fingers to lightly separate it and continue this process with a wide-toothed comb to ensure that it is fully detangled. Rise the hair and proceed to conditioning.

It is important that your hair is conditioned, especially with curly hair. Conditioning helps with detangling, defines curl pattern (if any), and adds moisture to the hair that was stripped by the clarifying shampoo if you did not co-wash.

After you shampoo/condition, set on a flat towel and let them naturally dry. Avoid greasy or heavy products as it will weigh down the hair. Instead, apply a few drops of oil twice a week. We recommend pure natural oils (i.e. Argan oil, olive oil). You can also use a water based silicone serum at least once a week if you wish to have your hair shine a bit. Don’t drench your weave in products. In the case of weaves and products, we do not believe the more the merrier. Using numerous products will leave your strands stringy and greasy and cause build up. A dime-sized amount of oil here and there will do. If you have any leave out, ensure that you moisture it as well.

Brushing Your Hair

It is important to use a proper hair brush on the extensions; this is to prevent the hair from ripping. Not using the right brush can cause damage to the hair. Avoid brushes like round barrel brushes, brushes with ball tips, wooden bristle brushes, and any other similar products that may rip the hair and cause unnecessary damage. 

When the hair is fully dry, gently brush through in a downward direction. Do not worry if you lose hair while brushing, it is perfectly normal! Gently brush the hair in sections from the bottom working your way up. Do this at least once or twice a day to prevent knotting and matting. Ensure that you not to over-brush your hair, as this may result in damage to strands and unnecessary wear and tear. 


We do not recommend any additional color application as this may cause damage to your hair. If you choose to do so, the color should be applied by a professional and tested on strands first to achieve the desired results. This will be done at your own discretion and risk. Customized Beauty will not be held liable for any damage done to the hair due to coloring. 


Your bundles can be straightened, curled, and styled as you please. But we advise you to keep heat to a minimum. The purpose of wearing a weave is mostly to give your natural hair a break. If you must use heat, make sure that you apply a good heat protector on the hair before using any heating tools. If you wear your extensions straight, dooby wrap it with a few bobby pins at night to avoid using heat daily. If you wish to have voluminous, overnight curls pin curls are a great option. Only use heat if you must and that goes for your leave out too! You don’t want a crispy, burnt leave out that won’t blend with your silky extensions (trust us, we’ve seen it and it’s better to avoid it!)

Sleep With a Satin Scarf and/or Pillow

This is the best way to protect your hair at night. We actually recommend you use both the satin scarf and pillow (definitely those who wake up with their scarf on the floor). These satin items help your hair retain moisture and keep your tresses soft, silky and laid.


Please ensure a professional removes your hair extensions with the correct tools and solution to prevent damage to your natural hair. 

For more detailed instructions on how to care for your hair wigs/extensions, please refer to our Wig Owner Manual Guide.  This guide provides you with information about product recommendations to help maintain your wig, how to try your item on for the first time, and basic use, care, and maintenance. With proper care and handling, you can expect to use and enjoy your wig and or bundle for years! 

Dos and Don’ts

- Do not untangle the weave when it’s wet. Before you start washing the weave, brush out any tangles. If it’s a curly or wavy human hair weave, you can simply finger comb it to avoid creating more tangles or giving it a fizzy look.

- Do wash your hair in one directions. When washing your human hair, you need to be very gentle. Place the shampoo or conditioner on the palm of your hands and then run it through the weave gently. 

- Avoid washing your hair while it is still installed. This is a common mistake made by people. Although it may be convenient, the best way to wash your weave is to have it removed and washed then reinstalling it.

- Avoid the use of a blow dryer to dry your wig. Use a dry towel to suck additional water in the hair and place it in a ventilated area. Ensure that the hair is completely dry. Having a wet weave is not just uncomfortable but can be a health hazard too. The dampness can quickly cause your scalp to start smelling and you’ll feel like the wet hair is a heavy basket on top of your head. Touch the weft of the hair before installing it and make sure it is dry. 

- Do not try to perm or relax the weave. Human hair comes with a smooth and fine texture so that you don’t have to apply relaxers. Applying these chemicals can lead to severe that damages to your hair.

- Do not wash the weave too often. Washing human hair too often can cause it to become dry and brittle especially if you don’t use a moisturizing shampoo. Ensure that you treat the weave using a deep conditioning treatment.

- Do not wear a wig or extensions for too long. Wigs and extensions can damage your hairline if poorly installed and left to stay on the head for too long. 

- Do not use hair spray, gel water, pomade on your extensions or wig.

For more information on hair care maintenance, you may contact us or refer to the Wig Owner Manual Guide.

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