FAQs

ARE THE LACE FRONT KNOTS BLEACHED?

Yes, all of our frontals and closures come slightly bleached knots.

HOW LONG DOES IT TAKE FOR A CUSTOM UNIT?

Generally, for units without any customizations (color, cut), it takes 7 to 10 business days to arrive. For customized units*, it typically takes 7 to 14 business days. Please be advised that the times are not guaranteed and delays may occur due to the new regulations implemented after COVID-19.

*Please note (custom orders): Each project is unique. While we will do our best to have your wig or custom bundles ready by the estimated completion date, we reserve the right to take more time in order to ensure your project is done exactly as requested. You will be advised if any delays will occur. If your project has a hard and fast deadline, this will be reflected in your project agreement.

**Please also note that we are not responsible for shipments once they have been tendered to the carrier. 

***The specific terms of your project will be listed in your contract and may differ slightly from those listed here. 

DO YOU ACCEPT REFUNDS OR EXCHANGES?

Please visit our Refunds And Exchanges page for more details.

WHEN WILL MY TRACKING NUMBER BE SENT OUT?

All tracking numbers will be sent out 24h-48h after the product(s) is/are fulfilled. All customers will be contacted immediately once the tracking numbers are updated.

First class shipping takes approximately 3 to 5 business days (times may vary due to COVID-19 post office delays).

International shipping takes approximately 6 to 10 business days (times may vary due to COVID-19 post office delays).

CAN I CANCEL OR MAKE CHANGES TO AN ORDER?

Once an order is placed, it is immediately entered into our processing program and cannot be canceled or changed.

BACKORDERS AND TURNAROUND TIME

If your order is placed on a back order, you will be notified before and after the time of payment. Back orders typically take 2 to 10 days, but in special cases, it may take 15 business days to ship. You also have the option of canceling your order or proceeding. We will not process your order until we receive your decision. You will be notified via e-mail if your order is on backorder. Once your order has been processed, you cannot cancel your order.

Unless specified differently by management, all orders are processed the following business day after clearance of payment.

HOW DO I TRACK MY ORDER?

You will receive an email with your tracking number announcing that your order has been shipped. You may sign in to your PayPal account and you will have the ability to review all of your past orders placed with us. By clicking on the order number you will find specific details, such as order status, for that order.

HOW CAN YOU BE CONTACTED?

Feel free to contact us via email if you have any questions. Our email address is info@customizedbeauty.ca. All orders must be placed online.

WHAT HAPPENS IF AN ITEM I ORDERED IS SOLD OUT?

Occasionally a tremendous demand will deplete our stock of a particular product. We will attempt to contact a client with information on out of stock items. We reserve the right to partially fill orders that contain out of stock products. If no response is made, the order for the sold out item will be placed and the item will be mailed out in 5 to 7 business days once the hair is received.

HOW ARE ORDERS SHIPPED?

Orders are shipped via USPS Priority Mail or Express (second day delivery with an additional fee) with signature confirmation.

HOW LONG DOES IT TAKE BEFORE AN ORDER IS SHIPPED AND RECEIVED?

Upon confirmation of a cleared payment, orders are processed the same day (before 11am) or the next business day. Orders are then shipped with an estimated delivery time of 3 to 5 business days for priority and 2 to 3 business days for express. (Delivery times are not guaranteed due to new COVID-19 regulations)

CAN I PAY BY CHECK?

We currently do not accept checks.

 

PRODUCT INQUIRY 

 

ABOUT CLOSURES:

WHAT ARE CLOSURES?

A closure is a full coverage hair attachment that protects your natural hair. It can be added to your sew-in or a wig. Unlike tracks, it attaches to a lace base allowing it to have a scalp-like resemblance. This base consists of lace fabric with numerous single hair strands attached to it.

They are ideal for anyone who wants a full-coverage weave.

TYPES OF CLOSURES 

We offer 3 types of closures: Swiss brown lace, transparent lace, and HD lace.

SIZES OF CLOSURES

A closure is measured by the literal width of the base of the closure. While the dimensions can vary, our closures come in dimensions of 4x4, 5x5, 6x6, and 7x7 (measured in inches).

 

ABOUT FRONTALS

Our frontals cover the front half of the head, from ear to ear. Frontal allows flexibility and versatility giving you the ability to part it any way throughout your hairline and pull back all the hair giving you a natural look. A lace frontal is also used for women suffering from traction alopecia or thinning edges. The closure plays a similar role as the frontal but covers less space on your head. 

TYPES OF FRONTALS

We offer 3 types of frontals: Swiss brown lace, transparent lace, and HD lace.

SIZES OF FRONTALS

Frontals come in 3 sizes: 13x4, 13x6, and 360 (measured in inches).

For all of the ladies who love wearing their hair in a ponytail, here is the frontal for you. You do not have to worry about your hairline looking shaggy anymore because the 360 frontal is the way to go.

WHAT IS A SWISS BROWN LACE? 

The Swiss brown lace frontal has the same structure as the transparent frontal. They are all made with a machine-made wig cap and a 100% human hair front. The only difference is the lace color in the forehead.

WHAT IS A TRANSPARENT LACE?

Transparent laces are virtually undetectable sheer lace material running along the hairline and are designed to mimic a natural looking hairline allowing the hair to be styled in a pulled back style or away from your face.

WHAT IS A HD LACE?

HD lace wigs offer the thinnest material, which is softer, almost invisible, and lighter than normal lace. HD wigs blend perfectly with your skin creating an undetectable hairline.

WHAT IS THE HAIR GRADING SYSTEM?

In theory, the higher the grade, the better the quality of the hair. The use of ‘grades’ to communicate the quality of hair originated in the Chinese market. 

HOW DOES THE HAIR GRADING SYSTEM WORK?

Rather than thinking of the hair extension grading system as determining the quality of the hair, it actually refers to the proportion of strands per bundle that actually measure the full length of the hair bundle.

For example, every strand in a bundle of 18″ hair extensions will not measure 18″, as each bundle will be made up of long and short hairs. The more strands that measure the full 18″, the thicker the bundle of hair and the higher the quality.  

This is also referred to as single or double drawn, whereby single drawn would be grade A and double drawn would be the highest listed grade, typically 5A or higher.

 

OUR VIRGIN HUMAN HAIR FEATURES

  • Unprocessed, full cuticles all in the same direction
  • Tangle free.
  • Natural soft, keep good body and natural luster.
  • High quality 12A grade hair, 100% real human virgin hair that can be dyed to a #613 color.
  • With proper care, your real virgin hair can be used for a lifespan of 1-2 years or more.

GRADES OF HUMAN HAIR EXTENSIONS

  • 5A:Non-Remy hair, suitable for the low-class market.
  • 6A:Remy hair, and cuticle towards the same direction.
  • 6A+:Thicker hair than 6A at the bottom, that means 6A has more short hair mixed in the bundle.
  • 7A:Same quality as 6A, and 6A+, but thicker hair than 6A and 6A+.
  • 7A+:Same quality as above hair, but very slightly short hair in the bundles.
  • 8A:Virgin human hair just from one head.
  • 9A:It is 100% virgin unprocessed human hair with a full cuticle facing one direction of growth which means minimum tangling and shedding and a very strong hair shaft. It is raw virgin human hair that comes from a single donor.
  • 10A-12A:Virgin human hair just from one head, but better quality than 8A and 9A.

 

WHAT SHOULD YOU KNOW BEFORE PURCHASING HAIR?

WHEN ASSESSING HAIR, LOOK OUT FOR THE FOLLOWING FEATURES:

IS THE HAIR VIRGIN HAIR?

Virgin hair is human hair that has not been chemically altered by any means. Some hair companies tend to process their hair via acid bath to strip away cuticles and to create texture. 

IS THE HAIR CUTICLE REMY?

Remy hair is often a misused term and was very popular in the early days. Remy refers to hair with the cuticle that has not been stripped away via acid bath and is aligned in the same direction. You will not experience tangling and matting of the hair.

IS THE HAIR PROVIDED BY A SINGLE OR MULTI DONOR?

Single donor hair is where you want to go. Single donor hair is bundled, cut directly from one person, and is directly wefted from the bundle. Multi-donor hair is hair that is mixed with multiple people’s hair. It is often hair that was cut without binding and has fallen to the floor. This hair generally tends to tangle due to cuticle misalignment.

IS THE HAIR SINGLE OR DOUBLE DRAWN?

Most of the human hair sold in the market is single drawn hair. The cost to produce a double drawn bundle is much higher because the shackling process of removing the shorter hairs is much more expensive during the manufacturing process. Expect to pay more for a bundle of human hair that has long hairs all the way to the tips.

If you have any other questions, please do not hesitate to contact us.

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